Latest Fire Services Response Times Published Online

The release of fire-services response data for the December quarter has again showcased the great variance in response times across Victoria.

This is the third set of data released by the MFB and CFA giving transparency to all Victorians to see how their own fire services meets the needs of their community.

Figures for October-December, which are now available online, show the MFB met the majority of its key targets, including:

  • Responding to 92 per cent of structure fires within 7.7 minutes, which is higher than the MFB and government target of 90 per cent
  • Responding to 96 per cent of Emergency Medical Response within 9.2 minutes, which is higher than the target of 90 per cent

For CFA brigades, the Customer Service Delivery Standard compliance rate is 88 per cent. This rate is a measure of the first truck arriving on scene, regardless of brigade area.

The December-quarter figures show CFA brigades continuing to perform well across a variety of urban and rural environments, including:

  • Responding to 89 per cent of fires in significant urban areas within the standard response time of 8 minutes. Disappointingly the individual results for this measure ranged between 27 and 100 per cent
  • Responding to 91 per cent of fires in all other urban areas within the standard response time of 10 minutes
  • Responding to 100 per cent of fires in areas with predominantly natural surroundings within the standard response time of 20 minutes.

The Government has asked the Inspector-General for Emergency Management to implement an independent assurance process, which will ensure the ongoing integrity of response-time data.

This will also include analysis of the data and measures to inform the development of future response strategies.

The complete MFB data can be viewed at: http://www.mfb.vic.gov.au/About-Us/Our-Performance.html

The complete CFA data can be viewed at: http://www.cfa.vic.gov.au/about/emergency-response-times/

Quotes attributable to Minister for Emergency Services James Merlino

“This is the third set of data that showcases a great variance in the service Victorians receive depending on where they live. It isn’t good enough that we have some parts of the state where response times are as low as they are.”

“Our fire services are still organised in way that worked in the 1950s but doesn’t work today and that needs to change. Community safety is the most important aspect here and this is being ignored by the Liberal Party and their mates in the leadership of the VFBV.”

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